African Breeze Tours – Booking Terms & Conditions
1. Safari Tour Cancellation Policy.
We understand that plans may change. However, once we confirm your bookings with hotels, lodges, camps, domestic
airlines, and other service providers, cancellation fees are often incurred. Our goal is to keep these fees minimal, but
they are applied as follows (based on the total invoice amount):
| Notice Period Before Safari Start | Cancellation Charges |
| More than 60 days | No cancellation fee |
| 36 – 60 days | 20% of total cost |
| 16 – 35 days | 40% of total cost |
| 4 – 15 days | 60% of total cost |
| 3 days or less | 100% of total cost (No refund) |
Refunds (if applicable) will only be processed to the original credit/debit card used for payment, and must be claimed
within 1 months. A 5% administrative charge will apply to all refunds to cover transaction processing costs. Refunds will
be completed within 60 days from the date of official cancellation notification.
Note: Different cancellation terms apply to Uganda and Rwanda safaris. These will be provided upon request.
2. In-Trip Complaints & Resolutions.
We strive to ensure a seamless and enjoyable safari experience. If any issues arise during your tour:
Notify your: Tour Manager, Driver/Guide, or Lodge/Camp Manager immediately.
This gives us the opportunity to resolve matters promptly on the ground.
If the issue is not resolved, submit a formal complaint in writing within 30 days of the end of your safari.
Complaints will be investigated, and if valid, compensation (if any) will be processed within 30 days of receipt.
Important: Failure to report an issue during your tour may limit our ability to assist or investigate effectively.
AFRICAN BREEZE SAFARIS.
Siginon Towers, JKIA
Nairobi, KENYA.
CELL: +254721463393 | 733581501
Email:info@africanbreezetours.com
www.africanbreezetours.com
FEEL THE BREEZE, LIVE THE ADVENTURE
3. Environmental, Seasonal & Cultural Factors
Certain facilities (e.g., pools, shops) may be unavailable during off-peak seasons.
Local holidays and festivals, such as *Ramadan*, may affect the availability of services.
Maintenance work may impact amenities in lodges or camps.
4. Wildlife Disclaimer
All safaris involve proximity to wild animals. While incidents are rare, African Breeze Tours cannot guarantee complete
safety and shall not be held responsible for any injury or incident.
Many camps are unfenced, and animals may roam freely. Guests must exercise caution and always follow safety
instructions from guides and camp staff.
5. Travel Insurance Requirement
Each guest is required to have comprehensive travel insurance covering: -Trip cancellation/interruption – Emergency evacuation & medical costs -Personal accident, baggage loss, and theft
Proof of insurance (provider name, policy number, and emergency contact) is required, especially for overseas guests.
African Breeze Tours is not liable for any costs or losses incurred due to lack of insurance.
6. Payments & Deposits
7. Payment Security
To confirm your Kenya safari booking, a deposit of 25% of the total cost is required. For combined Kenya–Tanzania
tours, a 50% deposit is required. The remaining balance must be paid between 7 and 1 day before the safari begins.
Preferred Payment Method: Bank transfer or Online credit/debit card (Visa, Mastercard, Amex).
Currency: Payments from overseas must be made in USD. Payments in other currencies are accepted only by prior
arrangement. A card incurs 5% surge.
Always confirm payment details with your official African Breeze Tours representative. If unsure, contact us via our
verified channels before transferring funds as our accounts are based only in Kenya.
8. Responsibilities and Liabilities
Travel in East Africa involves certain risks, including: – Remote travel and variable road conditions -Unpredictable weather or natural occurrences – Medical emergencies in isolated areas
African Breeze Tours, its staff, agents, and partners act only as agents for the traveler in all matters relating to
accommodations, transport, flights, and other services. We are not liable for: – Injury, loss, delay, or damage – Schedule changes or acts of nature -Any actions or omissions by third-party service providers
We reserve the right to: – Adjust itineraries or substitute accommodations as needed – Decline to carry any person whose behavior may affect the safety, enjoyment, or comfort of other travelers
All baggage is carried at the passenger’s own risk.
9. Safari Transport & Accommodation Notes.
Safari vehicles are 4×4 Land Cruisers & safari Vans designed for rugged roads (not air-conditioned, except with standard
fans). -Some fly-in packages may use open-sided safari vehicles within game reserves. – Lodges and camps often rely on generators for electricity, usually switched off late at night. -Voltage in Kenya is 240V. British-style 3-pin plugs are used. Bring an adaptor and a flashlight for convenience. – Bottled water is provided for drinking. Do not drink tap water.
10. Roads & Optional Flights
Some park access roads may be rough. Overland travel can be lengthy.
11. Jurisdiction
Email: info@africanbreezetours.com
Where possible, domestic flights can be arranged at an additional cost to reduce driving time.
All bookings are governed by Kenyan Law. Any disputes will be resolved through arbitration or courts within Kenya.
For any clarification or further assistance, please contact African Breeze Tours via:
Phone/WhatsApp: +254 721 463 393 | 733 581 501
Website: www.africanbreezetours.com